Solutions
Offshore customer support teams in India
Scale 24/7 multichannel support with dedicated agents trained on your product and tools — at a fraction of US fully-loaded cost.
What's included
A team, plus the operating system around it.
- L1, L2, technical support, and customer success
- Zendesk, Intercom, Freshdesk, Salesforce, HubSpot fluent
- Voice, chat, email, social, and in-app coverage
- 24/7 shift coverage standard for pods of 4+
Why India
Structural advantages, not just cost.
World's largest STEM pipeline
2.5M+ STEM graduates per year.
Native-fluent English
English is the language of business and tech.
Structural cost advantage
Loaded cost at 28–35% of US.
Time-zone overlap
4–8 hours of live overlap with US and EU.
Mature startup ecosystem
Operators trained at global scale.
Enterprise-grade ops
Decades of GCC operating maturity.
Enterprise infrastructure
Payroll, compliance, equipment, HR — handled.
Payroll & tax filing
Statutory compliance
Health & wellness benefits
Laptops & secure devices
IP & confidentiality
HR business partner
Workforce management
Office / hybrid / remote
FAQ
Common questions.
What CSAT do clients typically see?+
Most clients reach or exceed their previous in-house CSAT within 6–8 weeks.
Can agents handle voice with US customers?+
Yes — all agents are screened for neutral accent and written communication.
Get started
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