Customer Support
24/7 multichannel CX at a fraction of the cost.
A team, plus the operating system around it.
Remvix builds dedicated offshore customer experience teams in India covering L1, L2, technical support, and customer success. Agents are trained on your product, your knowledge base, and your SLAs.
- L1, L2, technical support, customer success
- Zendesk, Intercom, Freshdesk, Salesforce Service Cloud
- Voice, chat, email, SMS, in-app, social
- Tiered escalation paths and SLA dashboards
Why companies build dedicated offshore teams.
Lower cost per ticket
Reduce CX cost-per-contact by 60–70% vs US benchmarks.
24/7 coverage
Shift-rotated pods cover nights, weekends, and holidays.
Higher CSAT
Dedicated agents learn your product — not just scripts.
Faster ramp
Pods are productive within 3 weeks via structured onboarding.
The math, plainly.
US benchmarks include base salary, employer taxes, benefits, equipment, and overhead. Remvix all-in includes salary, statutory benefits, payroll, equipment, HR, and management fees. See the full breakdown in pricing.
From kickoff to value in weeks.
- 01
Map ticket types, channels, and SLAs
- 02
Train on your knowledge base, tone, and tooling
- 03
Pilot week with shadow-and-QA
- 04
Full coverage by week three
Who builds this team.
Solo, pod, or full squad.
Single agent
One CX agent owning a shift, channel, or product line.
Support pod
4–8 agents + team lead, covering 8–16 hours/day.
24/7 pod
12–20 agents across 3 shifts with QA and reporting.
Why offshore. Why India. Why Remvix.
CX is the ideal function to offshore: high-volume, knowledge-base-driven, and dramatically more cost-effective at scale.
India has decades of operational maturity in customer support, English-fluent agents, and the infrastructure to run 24/7 operations reliably.
We don't run a shared BPO queue. Your agents are dedicated to your brand, trained on your product, and managed by a Remvix team lead.
Remvix vs traditional offshore vs in-house.
| Capability | Remvix | Traditional offshore | In-house US |
|---|---|---|---|
| Dedicated, full-time | Sometimes | ||
| Up to 70% cost savings | |||
| Pre-vetted top 3% | |||
| Compliance & payroll handled | |||
| 7-day shortlists | |||
| Cancel anytime |
"Remvix delivered a team that outperformed our local benchmarks within six weeks."
Common questions.
Can we run 24/7?+
Yes — shift coverage is standard for pods of 4+.
How are agents trained?+
On your knowledge base, with your QA scorecard, plus shadowing your in-house team during ramp.
What CRMs do they use?+
Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, HubSpot Service Hub.
Do they handle voice calls?+
Yes — neutral and native-American accent agents available for premium voice tiers.
Related resources.
Your next great hire is in India. We'll find them.
Talk to a Remvix specialist about your roles, timeline, and budget. Get a tailored shortlist within 7 days.