Customer support staffing from India — 24/7, dedicated, trained on your product
Remvix builds dedicated customer support teams in India — L1 through L3 agents trained on your product, your tone, and your SLAs — at a fraction of US cost.
A team, plus the operating system around it.
Customer support staffing through Remvix goes beyond placing agents. We build dedicated CX pods trained on your knowledge base, your tooling, and your brand — and we manage the operating infrastructure: scheduling, QA, performance management, payroll, and HR. Your support leadership sets the standards; Remvix ensures they're met consistently.
- L1, L2, technical support, and customer success
- Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Kustomer
- Voice, chat, email, SMS, social, and in-app channels
- 24/7 shift coverage standard for pods of 4+
- QA scoring, CSAT tracking, and escalation management
- Onboard and contributing within 3 weeks
What your business gains.
60–70% cost reduction
Dedicated CX agents at 25–30% of US loaded cost — without sacrificing quality.
Higher CSAT
Dedicated agents learn your product deeply; generic BPOs share agents across clients.
24/7 coverage
Shift-rotated pods cover nights, weekends, and holidays without overtime costs.
Fast ramp
Structured knowledge base training and QA-supervised ramp; agents are productive within 3 weeks.
Scalable on demand
Add agents for peak periods; pause capacity after. Month-to-month flexibility.
No BPO hand-off
Agents are dedicated to your brand — not multi-tenanted across 20 other clients.
Who builds this team.
From kickoff to value in weeks.
- 01
Channel audit: ticket types, SLAs, tooling, and escalation paths
- 02
Agent selection: communication quality, typing speed, empathy screening
- 03
Knowledge base training and tool onboarding
- 04
Shadow period with QA scoring
- 05
Full coverage from week 3
- 06
Monthly CSAT and QA reporting
Not a vendor. Your operating partner.
Remvix is not a recruiting agency or a staffing marketplace. We build and operate dedicated offshore teams in India that work full-time and exclusively for one client. Every engagement includes enterprise-grade payroll, statutory compliance, health benefits, equipment, IP assignment, HR business partner support, and workforce management — all in one monthly invoice. You direct the work; we run the operating system around the team.
- Payroll & tax filing
- Statutory compliance
- Health & wellness benefits
- Laptops & secure devices
- IP assignment
- HR business partner
- Workforce management
Work with us the way that fits.
Contract
Short-term engagements for projects, surge capacity, or trial-before-permanent hires.
Permanent
Dedicated full-time hires on a permanent basis — your headcount, fully managed by Remvix.
Dedicated Team
A pod of 3–10 working exclusively for your company under an embedded team lead.
Managed Service
Remvix operates the team end-to-end — hiring, performance, payroll, compliance, and reporting.
Common questions.
Can agents handle voice calls for US customers?+
Yes — neutral accent and American-accent voice agents are available for outbound and inbound calling.
What CSAT can we expect?+
Most clients reach or exceed previous in-house CSAT within 6–8 weeks of ramp completion.
How are agents trained on our product?+
Agents are trained on your knowledge base, watched video walkthroughs, shadowed your in-house team, and passed a product quiz before handling live tickets.
What QA process does Remvix use?+
Your QA scorecard is applied by a dedicated Remvix QA specialist. Weekly scores are shared with your CX leadership.
Can agents escalate to our in-house team?+
Yes — escalation paths are mapped and tested during onboarding.
Do agents handle multiple channels?+
Yes — multi-channel agents (chat + email, or voice + email) are available and common.
What if an agent leaves?+
Remvix backfills within 14 days. Replacements go through the same onboarding program to ensure quality continuity.
Can agents work specialized verticals like fintech or healthcare?+
Yes — we screen for domain familiarity (PCI, HIPAA, regulated language) when required.
Is there a minimum pod size?+
No minimum — clients start with a single agent and grow from there. Shift coverage is practical at 4+ agents.
How do you measure agent performance?+
CSAT, first-response time, resolution rate, handle time, and QA score are tracked weekly and shared with your team.
Keep exploring.
Your next great hire is in India. We'll find them.
Talk to a Remvix specialist about your roles, timeline, and budget. Get a tailored shortlist within 7 days.