Remvix
Case studies

Real teams. Measurable outcomes.

A snapshot of representative engagements across engineering, CX, sales, and finance. Real client names and metrics available under NDA on request.

B2B SaaS

Northwind SaaS

Service: Customer Support

Outcome

+62% CSAT improvement, -58% cost per ticket, full 24/7 coverage live in 60 days.

Timeline · 60 days from kickoff to full coverage
Challenge

A fast-growing SaaS company was running fragmented support across three BPO contracts, with inconsistent CSAT, rising cost per ticket, and limited 24/7 coverage. Engineering escalations were taking days.

Solution

Remvix stood up a single 14-person dedicated CX pod across three shifts — L1, L2, and a small technical-support tier — fully embedded in the company's Zendesk instance with custom QA scorecards.

Business impact
  • CSAT moved from 68% to 91% within two quarters
  • Cost per ticket dropped from $14.20 to $5.95
  • Engineering escalation time cut from 4 days to 6 hours
  • Replaced three vendor contracts with one Remvix relationship
Healthcare technology

Arcadia Health

Service: Software Engineers

Outcome

GA shipped 11 weeks ahead of the revised plan; release velocity 2.1× post-embed.

Timeline · 5 weeks to embed, 11 weeks early to GA
Challenge

A health-tech platform team was blocked on hiring; six open senior-engineer reqs had been unfilled for 7+ months. The GA release was at risk of slipping a full quarter.

Solution

Remvix embedded a 12-engineer dedicated pod — backend, frontend, and a small DevOps tier — directly into the platform team's sprint cadence within 5 weeks of kickoff.

Business impact
  • Doubled platform release velocity within two sprints
  • Closed all six open senior reqs without poaching local talent
  • Cut average PR-to-production time from 6 days to 36 hours
  • Engineering cost-per-feature dropped 47%
Fintech

Ledgerly

Service: SDRs

Outcome

$1.2M of new pipeline generated in Q1; 4.3× the prior quarter's meeting volume.

Timeline · 3 weeks to first booked meeting; full ramp by week 8
Challenge

An early-stage fintech had product-market fit but no repeatable outbound motion. Two US-based SDRs were burning out and pipeline was inconsistent quarter to quarter.

Solution

Remvix built a 6-person dedicated SDR pod covering three ICPs across the US — sequencing, calling, LinkedIn outreach — with a sequencer and QA layer running on Outreach and Apollo.

Business impact
  • $1.2M in net-new pipeline in the first quarter
  • Meeting volume scaled from 22/mo to 94/mo
  • Cost per booked meeting dropped 71% vs in-house SDRs
  • Enabled a successful Series B with proven outbound motion
Industrial logistics

Parallel Logistics

Service: Financial Analysts

Outcome

Books closed 4 days faster, automated weekly board pack, CFO time freed for capital allocation.

Timeline · 6 weeks to full embed and reporting handover
Challenge

A PE-backed logistics company was closing books 9 days after month-end, with manual board reporting consuming the controller's first two weeks of every quarter.

Solution

Remvix stood up a 5-analyst dedicated FP&A team — modeling, reporting, and a BI engineer — embedded into the existing NetSuite and Looker stack.

Business impact
  • Month-end close compressed from 9 days to 5 days
  • Weekly board pack automated end-to-end
  • CFO and controller time-on-production cut by 60%
  • Enabled cleaner debt refinancing with audit-ready reporting

Representative engagements based on common client outcomes. Specific names, metrics, and references available under NDA — contact us to request.

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